Info
POLICIES
Please allow 2-4 business days for item to ship. Due to COVID-19, you may experience shipping delays. Please allow additional time for transit and tracking updates.
International shipments are subject to additional duties taxes and other customs fees. We are not responsible for tariffs or customs fees.
We are not responsible for any lost, stolen, or damaged packages once the package has been shipped. We cannot guarantee delivery dates.
Policy
- Returns are accepted within 30 days of order arrival to customer.
- Shipping fees are not covered for merchandise without damage or shipped incorrectly.
- Clothing that has been washed or worn will not be accepted for return.
Will I need to pay for return shipping?
- Shipping fees are only covered for products that are damaged or shipped incorrectly.
- Contact customer support with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre paid shipping label via email for your return.
- If you have received a return shipping label, make sure you send your item(s) back within 2 weeks from receiving your return shipping label or your return shipping label will become invalid.
To Return Item(s)
- Print and fill out the form located at the bottom of this page.
- Use original packaging (if possible) to return your item(s) to the following address including the completed form:
Bogey Boys Returns
2081 Faraday Ave.
Carlsbad, CA 92008
Return Tracking
- Please return items to us using a mail service that provides tracking or insurance.
- We are only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.
When will my return be processed?
- Once your return has reached our office please allow up to 14 days for it to be processed.
- Funds can only be refunded to the method of payment used for the original purchase.
- A representative will be in contact with you (via the email address used to place your order) to provide further details.
When will I see my refund?
- Once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days when issued to a credit card.
- Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance.
- This time frame can vary from one financial institution to another.
Click here to download Return Form (please print and include with return)
This Privacy Policy describes how bogeyboys.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
Collecting Personal Information
When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
- Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:
- We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
Using Personal Information
We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.
Cookies
A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.
Changes
We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, please contact us by e-mail at bogeyboys@ceremonyofroses.com or by mail using the details provided below:
1043 E Cesar E Chavez Los Angeles, CA 90033 US
Last updated: [02-18-2021]